Policies

Each item sent out is well-inspected by our team. However, if you receive an item with a defect, we will gladly exchange the item or refund the full amount you paid. The return request must be placed within 14 days of purchase via our email: hello@rebelcairo.com. Any items returned will be inspected and must have no visible signs of wear or use and be in their original packaging including box and card. If you wish to cancel an order placed through our website that you have not yet received, kindly email us at hello@rebelcairo.com or send a direct message to our Instagram account. 

Most orders placed through our website take from 2 to 5 working days to arrive to you. Items placed on Friday or any national holiday will be processed the next working day. If you are experiencing a delay in receiving your order, kindly email us at hello@rebelcairo.com and we will be happy to assist you. 

Pick-up

We provide a pick-up option from Zamalek by appointment. Send us an email at hello@rebelcairo.com or send a direct message to our Instagram account @rebelcairo with your pick-up request and we will arrange a time and date with you.

 

We also provide a pick-up option from Cairopolitan's official store at 8, Dar El Shefa, Garden City. Please bring a receipt/screenshot of your order and the team with have your order ready. Kindly refer back to their working hours before heading there. 

Privacy

We share your concerns about the protection of your personal information online and are committed to ensuring that you continue to trust us with your personal information. Please read the terms and conditions displayed below before using our website.  If you do not agree with any of the policies below, you must not use our website. This privacy policy provides you with information about our practices regarding the collection and use of information through our website. We reserve the right to modify this privacy policy at any time, so please review it frequently.

 

 

As our shopper, you provide us with contact data, such as: your name, surname, postal or email addresses, phone number; transaction details, such as information about the items you buy, credit card number and other credit card details; renewal options, geo-location data of your mobile or other device, including GPS-based, wi-fi-based, or cell-based location information. We will mention which information is mandatory in order for you to successfully place an order. 

 

If you are not a shopper, you may provide us with your email address when subscribing to our mailing list. If you prefer to not receive updates anymore, you may email us at hello@rebelcairo.com.  

 

 

Any information we collect is used to provide you with a better shopping experience. We may employ third-party companies to facilitate our service or to provide the service on our behalf. In this case, we provide your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.